To maintain our services’ feasibility, we allow a product’s replacement only under the following circumstances.

• The customer can replace the product unit received, within 7 days from delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product.
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items, please report the same to our website support team. The request will, however, be entertained once a Xyronis team member has checked and determined the same at their end. This is typically reported back to the customer within 24 hours of receipt of the products by Xyronis.
•  In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. After looking into your complaint, the website support team will make an appropriate decision.

A product will not be replaced under the following circumstances.

• The customer is unhappy with the defect-free product’s look/sound quality.
• Physical damage is not notified within 24 hours of receiving the product.
• An electrical surge or any damage caused by the user.
• In replacement of the defective goods, the company cannot give any different goods, as the same would not be in alignment with the warranty conditions. It may be considered as a different supply by the department.
• However, in replacement of the defective goods, the company can give similar/identical goods (e.g. Updated version of any goods sold previously). In such a case the company need to capture this as a term of the warranty agreement/document that in the cases where the goods as such required to be replaced during the warranty period and the same goods are not available in the stock of the company, then the company can provide similar/identical goods in replacement.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.